Terms & Conditions Terms: Net 30 days, subject to credit approval. A service charge of 1½% per month (annual percentage rate: 18%) will be charged on all invoices outstanding over 30 days. Note: All orders below $100 will be subject to an additional handling charge. Freight: All orders are shipped by the method and carrier of our choosing at a prepaid freight level. Any customer routing or express deliveries will be done at the customer’s request and expense. Full freight is allowed on shipments of $3,000 net invoice within the contiguous United States for all standard orders. All other shipments of lesser value inside the continental U.S. will be shipped F.O.B. our warehouse. Any shipment outside the continental U.S. will be shipped freight collect Ex-Works, Milwaukee, Wisconsin, U.S.A. Prices: All orders accepted will be priced according to prevailing prices at the time of shipment. All prices and terms are subject to change without notice. Claims: All claims for damages or shortages must be made within 14 days from receipt of goods. Delivery to the carrier constitutes delivery to customer. Claims for merchandise delivered with damage to exterior packaging resulting in damaged product must be filed with the carrier within (7) days of receipt. The contents and packaging are not to be disposed of until an inspection is completed by the corresponding carrier. Special Order Products: Orders for special order finishes and custom products are non-cancellable and non-returnable. Returns: Product that is new, unused and in resellable condition is eligible for return. Returned goods will not be accepted unless authorized in writing by GRAFF. The original GRAFF invoice number/sales order number and date of shipment are required. The Return Materials Authorization (RMA) will be provided to the customer. This number must be on the outside of your package(s) and the authorization form inside of the package in order to be accepted. Credit or replacement will only be allowed if, after an inspection, a defect in workmanship is indicated. Inbound and/or outbound freight for return items is the responsibility of the purchaser. Credits: Returns other than defects are subject to a 25% restocking charge. All requests for return of merchandise after 30 days from date of invoice are subject to a 50% restocking charge. GRAFF reserves the right to refuse returns after 6 months from date of invoice. Deduction from Payments: All invoices must be paid as invoiced. Credit memos will be issued for invoice adjustments. Deductions are not allowed (Debit Memos) without prior authorization from GRAFF. Deliveries: GRAFF is not responsible for delays in deliveries due to circumstances beyond its control such as fires, strikes, transportation delays, materials, shortages, accidents, war or other contingencies of similar nature. Product Changes: GRAFF reserves the right to discontinue, alter, modify, or redesign products without liability. Other: Possession of this or any other GRAFF price book does not constitute a contract to sell. GRAFF is not responsible for any errors or omissions within this or any other price book. Terms & Conditions 147
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